Privacy policy

Last updated: 23 August 2026

Coco Palm Clothing Inc. operates this store and website, including all related content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us. Where this Privacy Policy conflicts with our Terms of Service, this Privacy Policy applies to anything concerning your personal information.

By using the Services you acknowledge that you have read and understood this Privacy Policy.

What we collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:

  • Contact details including your name, billing address, shipping address, phone number and email address
  • Payment information including card details, transaction details and payment confirmations, processed by our payment providers rather than held by us
  • Account information including your username, password and saved preferences
  • Order information including items you view, add to your cart, purchase, return, exchange or cancel
  • Your messages to us including anything you send when you contact us
  • Device information including your device, browser, IP address and other identifiers
  • Usage information including how you navigate and interact with the Services

Where it comes from

  • Directly from you, when you create an account, place an order or contact us
  • Automatically, through cookies and similar technologies as you use the Services
  • From our service providers, where they process information on our behalf

How we use it

  • To run the store. Processing your payment, fulfilling and shipping your order, handling returns and exchanges, managing your account, and sending you notifications about your order.
  • To improve what we offer. Understanding how the Services are used so we can make them better.
  • Marketing. Sending you emails about new arrivals and offers, where you have subscribed. You can unsubscribe at any time using the link in any marketing email.
  • Security and fraud prevention. Authenticating your account, keeping payments secure, and investigating fraudulent or unlawful activity.
  • Support. Answering your questions and resolving problems.
  • Legal obligations. Complying with applicable law, responding to lawful requests, and enforcing our terms.

Who we share it with

We do not sell your personal information. We share it only where it is needed to run the store:

  • Shopify, who host our store and process information on our behalf
  • Our supplier and shipping carriers, who need your name and address to pack and deliver your order
  • Payment processors, who handle your payment securely
  • Service providers for email, analytics and customer support
  • Legal and business circumstances, including where we are required to comply with the law, or in connection with a sale or restructuring of the business

Where your information goes

Because your order ships from our supplier's warehouses outside Canada, your name, address and contact details are shared with our supplier and the carrier handling your parcel. Your information may therefore be stored and processed outside the country you live in.

Where we transfer personal information out of the United Kingdom or the European Economic Area, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.

Shopify

The Services are hosted by Shopify, who collect and process information about your use of the Services in order to provide and improve them. Information you submit is transmitted to Shopify and may be shared with third parties in other countries for that purpose. You can read more in the Shopify Consumer Privacy Policy.

Other websites

The Services may link to websites operated by others. We are not responsible for their privacy practices, and we would encourage you to read their policies before sharing anything with them.

Children

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority where they live. If you are a parent or guardian and believe your child has given us their information, please contact us and we will delete it.

Keeping your information safe

We take reasonable steps to protect your personal information, though no system is completely secure and we cannot guarantee perfect security. Please avoid sending sensitive information through unsecured channels.

We keep your personal information for as long as we need it to provide the Services, meet our legal and tax obligations, and resolve any disputes.

Your rights

Depending on where you live, you may have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct anything inaccurate
  • Ask us to delete your personal information
  • Receive a copy of your information, or ask us to transfer it
  • Object to or restrict how we process your information
  • Withdraw your consent, where we rely on it
  • Opt out of marketing at any time

These rights are not absolute and may not apply in every circumstance. To exercise any of them, email us at contact@cocopalmclothing.com. We may need to verify your identity first, and we will respond within the time required by law. We will never treat you differently for exercising your rights.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first and we will do our best to put it right. You also have the right to complain to the data protection authority where you live. In Canada, that is the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the updated version here and change the date at the top.

Contact us

For any questions about this Privacy Policy or how we handle your personal information, email contact@cocopalmclothing.com or write to us at Coco Palm Clothing Inc., 1771 Robson St, Vancouver BC V6G 3B7, Canada.

For the purposes of applicable data protection law, Coco Palm Clothing Inc. is the data controller of your personal information.