Refund policy

We want you to love what you've bought. If something isn't right, you have 30 days from the day your order arrives to request a return.

Changed your mind?

Orders can be cancelled within 24 hours of being placed, through the order status page linked in your confirmation email. After that your order is on its way to you, and you're welcome to request a return once it arrives.

Starting a return

Open the order status page linked in your confirmation email and select the items you'd like to send back. We'll review your request and email you with return instructions and the address to send it to.

Please don't send anything back before your return has been approved. Parcels sent without an approved return can't be accepted or refunded.

If you'd rather talk to us first, email returns@cocopalmclothing.com and we'll help.

Condition

Items must come back in the same condition they arrived: unworn, unwashed, with tags attached and in their original packaging. Every return is inspected on arrival. Anything showing signs of wear, marks, scent or damage can't be refunded and will be returned to you.

Who pays return postage

Within Canada, returns are free. We'll provide a prepaid label with your return instructions.

For orders outside Canada, return postage is arranged and paid by you. We'll confirm the return address when your request is approved.

Final sale

Items marked as final sale can't be returned or exchanged unless they arrive faulty or aren't as described.

Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email returns@cocopalmclothing.com straight away and we'll put it right. This applies to every item, including final sale.

Exchanges

We don't process direct exchanges. The quickest way to get the piece you want is to return the original for a refund and place a new order.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm whether it's been approved. Approved refunds go back to your original payment method.

Original shipping charges aren't refunded on change of mind returns. If an item arrives faulty, damaged or incorrect, we'll refund your shipping as well.

How quickly the money appears depends on your bank or card provider, usually a few business days and sometimes longer. If it's been more than 15 business days since we confirmed your refund and nothing has arrived, email returns@cocopalmclothing.com and we'll look into it.

United Kingdom

If your order is delivered in the UK, you have the right to cancel within 14 days of receiving it, for any reason. Items still need to come back unworn, unwashed and with tags attached, and we'll refund your original standard shipping alongside the item price.